Aspect
Aspect provides enterprises with customer relationship management solutions that transcend silos. Aspect's all-in-one cloud platform allows for real-time reporting that is accessible to individuals throughout the enterprise. From call center, to self-service to customer outreach, the Aspect Customer Experience Platform provides all users with data and information consistency. Aspect serves a span of industries, from finance to education to government and healthcare. For enterprises fielding numerous questions from thousands of clients, Aspect's natural language understanding, in the form of customer-facing chatbots, relieve representatives from tedious tasks, allowing them to focus on more challenging aspects of the customer journey. Aspect CRM's solutions include workforce optimization, developer platforms, self service solutions, call center software, customer outreach and cloud infrastructure. Each of these solutions provide the user with a common interface that facilitates collaboration across services. With integrated software, users can provide their customers with accurate information and a cohesive customer service experience.