Sugar CRM is a customer relations management software program that provides flexible options for businesses. Workflow tools allow users to automate and optimize a variety of business practices. Several packages are available, including Sugar Professional, Sugar Enterprise, and Sugar Ultimate. Even the most basic model includes features such as sales automation and forecasting, marketing lead management, support automation, call center automation, reporting, SugarCRM mobile capabilities, 15GB of storage, unlimited studio customization, online support, and MySQL/SQL Server support. Its solutions can integrate with the enterprise environment. Marketing services include campaign management and marketing automation, among many others. Productivity tools are designed to accelerate work output. These include content management, web conferencing, enterprise collaboration, email, calendar, location services, business process management, and learning management. SugarCRM offers resources for clients in order to learn more, including case studies, eBooks, reports, and whitepapers. By watching webcasts, one can learn from experts and employ Sugar CRM to its fullest.