Aspect
Aspect is a dominant force in the workforce optimization solution industry. The agency works to optimize client brands' customer retention capabilities by fine-tuning the software that they use for engagement. Aspect has provided its services for four decades. Since its inception, the focus of its solutions has been to facilitate a better experience for those on either end of communicative engagement technologies. Aspect's solutions are designed to both streamline the customer experience and create a higher level of consumer flexibility via self-service. The two-way conversation model that Aspect developed has been made with consideration of high demand for text that customers have expressed worldwide. Clients who work with the enterprise cloud contact center are each assigned a personal assistant to personalize their service.