Infor Epiphany
Infor Epiphany CRM was developed by Infor, a company that provides technology services on more than 70,000 customers in 200 countries. The CRM is best suited for helping businesses enhance their customer experience and improving the customer interactions. The software suite has various features for businesses in any industry. On the top level it includes marketing resource management, customer interaction management (CMX), real-time interaction advisor, analytics based marketing and designated service module. Of all the features offered by Infor Epiphany, customer experience management feature is the most unique and it is modelled to suit telecommunications and financial services industries. The CRM's CMX platform is tasked with recording and presenting data every time a customer interacts with the business. CMX capabilities empowers you to predict customer preferences based on the historical behavior and real-time engagement. The interaction advisor on the other hand, pushes content to the users in real-time time to improve chances of making a purchase.