Oracle
Oracle CRM is a modern, integrated, comprehensive solution for the way business operates today. When consumers interact with business brands they expect an experience that is seamless across social media, websites, online purchases, mobile, call center interaction and in-store. Most CEOs believe their companies provide good, consistent customer service while a much smaller percentage of consumers agree. Part of the reason for the difference of opinion is that many companies plan their processes to work with internal company mechanisms instead of with the customer. Oracle provides an integrated CRM solution that allows for a seamless consumer experience across quote (CPQ), configure, price, marketing, commerce, sales, service and social media. Whether deployed modularly to solve specific challenges or as a comprehensive solution, it consistently provides positive customer experiences across all channels, using pre-designed processes. Oracle CRM Marketing Solutions Oracle streamlines CRM processes to aggregate marketing data and highlight high value customers.