Kana
KANA Enterprise CRM solves customer service complexities encountered by large businesses. Its platform allows integration of disparate systems while supporting customers, agents and business process across channels. KANA's application services needs such as social media monitoring, Web self-service, case management, knowledge management, mobile and chat. Marketers who have complete control from end to end, can efficiently bring brand satisfaction to customers. KANA offers software that can make it efficient for consumers to help themselves online by personalizing the self-service Web experience. It cuts service delivery expenses by making online interactions more effective and convenient. It delivers a positive brand to customer online experience 24/7. KANA's solutions for agent experience include knowledge management, email management, agent desktop, outbound calling for campaigns, live chat, case management, whitemail management, co-browsing, guided scripting, ACD, IVR and CTI adaptors. Solutions for social networks include online communities where customers and agents can share viewpoints, social listen and interaction and experience analytics.