Enterprise CRM deserves to be handle by an enterprise that is itself big enough to get what a big and going concern needs. Oracle is that type of operation. The well-established folks at Oracle can build you a CRM solution tailored to your customer service needs, and they can build you another one that will work for your sales arm. Of course, they can combine the two and enable them to communicate. Oracle has an array of ways they can deliver you incredible CRM services. Truly, the only limits exist in your budget and the options you select. Oracle's options are practically limitless. Decades old and still a major player in B2B software solutions, Oracle should not be overlooked by any enterprise. Reach out to them. Ask them to send over a sales rep. He or she can show you the way to efficient customer relationship management via their company.