Kana
Enterprise businesses need innovative support in streamlining the customer experience. Kana is a firm that has a litany of CRM options available. They have expertise in seven industries including retail, utilities, communications, government, and more. This gives them broad insight to deliver solutions that integrate with infrastructures including those with cloud computing. Each consumer audience is unique so projects reflect diverse paths that brands can use to impact every interaction. Dashboards have real-time information updated as tasks are completed. Decision-makers enjoy the ability to assign team members where the demand is. Social CRM is a service that takes the social media phenomenon and blends it with the traditional platforms. This strategy monitors news feeds and consumer comments for key text to help the marketing, sales, and customer service departments. Results are organic leads with brand visibility being share through the power of the consumer voice. The ROI from their CRM software is realized from the start.