Freshdesk is the best cloud CRM software on the market as you will never have to look for another customer relationship management tool ever again after you implement Freshdesk at your business. Freshdesk is also considered to be the best cloud CRM software in North America because it offers so many features to clients, though none of them are difficult to comprehend. Other CRM systems require employees to be trained before they use them, though the same can't be said for Freshdesk. Freshdesk is entirely intuitive, which means employees will be able to navigate them based on what they reason should happen next. Freshdesk is also responsive, which means that its layout changes based on how individual employees navigate Freshdesk's interactive dashboard. One of the best features that Freshdesk brings to the table is Freshconnect, a tool that helps employees discuss particular, specific parts of support tickets that customers need solved.