Freshdesk is a cloud-based CRM solution that is specifically designed for businesses looking for a way to better manage their customer support operations. Whether you're simply tracking customer contacts by email and often getting lost or are currently using another helpdesk solution and find it overwhelming, Freshdesk is the CRM software you're looking for. It's currently being used by some of the top nationwide brands and has received plenty of positive reviews from businesses that have deployed it. Over 100,000 businesses currently use this CRM to provide better support to their customers. If you want to try out this cloud helpdesk software to see whether it meets the needs of your business, a free 30-day trial is offered. Small business owners will be happy to know that there's a free edition of the CRM called "Sprout," which includes basic features for an unlimited amount of support agents.