TeamSupport
Built for B2B businesses, TeamSuport is a cloud CRM software ideal for companies that have businesses as their target audience. TeamSupport offers ticket management and customer management features. This cloud customer relationship software minimizes customer support costs as well. The features are customer-centric, perfect for B2B businesses that focus on pleasing their customers. TeamSupport organizes your tickets and customers, freeing up more time that you can spend on other areas of your business. The software also displays metrics, reports, and customer history. You can find ways to improve your business by monitoring certain metrics and analyzing the reports. TeamSupport offers the ability for your customers to serve themselves, a feature known to improve customer satisfaction. Their "customer hubs" are customizable and can be easily embedded on your website or used as a standalone URL. With the customer hub, your clients can view the status on their tickets, create tickets, search for information, read knowledge base articles, and chat with your agents. Several other apps and online marketing tools, such as Twitter, Mail Chimp, Zapier, Rest API, Jira, and Hubspot, can be integrated with TeamSupport.