Five9
The cloud has offered new concepts to call centers everywhere. One of the leading cloud CRM softwares in existence is Five9. Their services are delivered through reliable providers, but still remain cheap enough for any budget. Five9 also delivers several added features that help maintain and improve customer relations. Inbound calls start with their Automatic Call Distribution. Five9's ACD system ensure customers are routed to the correct department and can adapt to your needs with a few simple drag and drop changes. An interactive voice menu is also available if you prefer to leave customers in control. For outbound calls, Five9's various dialing systems call potential customers for your agents, and can be adjusted to any call speed you need. In both forms, necessary information about the customer can be displayed on screen, allowing agents to connect naturally with customers. Five9 truly is a complete and universal cloud CRM system.