Five9
Five9 is a cloud CRM software solution that is aimed specifically at the contact center market. The developers of Five9 understand that call centers need a CRM that boosts worker productivity, helps improve customer satisfaction by ensuring agents have all relevant information available immediately and can be customized to fit the needs of their business. Their CRM software products and services do all of that and more. Five9 can be used by in-house contact centers, telemarketing businesses and outsourced call centers. Different software tools are available to better match the requirements of businesses running inbound, outbound or blended campaigns. An omnichannel option is also available, with practical features for those who integrate their call center operations with other contact channels, such as email and live chat. Training and support, as well as comprehensive professional services are offered to businesses who want to ensure they're getting the most out of their CRM.