A leading cloud CRM application is one that is able to take care of a company's customer relations without requiring employees to spend precious time learning how to use the interface. These top could CRM applications help to streamline the CRM process for companies across a wide range of fields. They increase the productivity and profitability of companies by providing detailed insights on interactions with customers and the potential for new lead generation. Companies invest in these cloud CRM applications to ensure that they are documenting customer interactions and are decreasing the time it takes to respond to customer inquiries. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.