CRM software needs to be as mobile and accessible as the customers themselves - and with the advent of mobile phones and tablets in the business world, mHelpDesk's focus on ease of access and versatility goes a long way. With its powerful cloud-based features and superb reviews, customers using mHelpDesk have found themselves using the software for everything from traditional CRM database uses to learning more about their customer and company base. mHelpDesk offers a level of sophistication and versatility that other CRM software brands do not. mHelpDesk bills itself as "field service software" rather than customer relationship management software, showing the brand's focus on being useful in the real world. The software allows connections with mobile apps and SMS, ensuring that company representatives are well armed with information at their disposal - along with being to act quickly in terms of scheduling, billing, and other tasks that are usually dependent on a less mobile platform.