Freshdesk
Streamline customer service and support efforts with Freshdesk, a powerful cloud-based application with a robust ticketing function that helps businesses address every customer issue. From within the ticket window, team members can see other agents working on the same problem, avoiding collisions that waste time and effort. Agents can also create private notes for internal use and compose rich-text replies using the application’s built-in editor. Other features of the ticketing system include visual status updates, due dates, and contextual customer information. Agents can view and manage tickets from the same window, making issue tracking manageable and fun. A team inbox unifies all the features of Freshdesk that facilitate assignments by emailing agents with tickets and providing real-time status information at a glance. Freshdesk also supports service level agreements, helping companies meet their contractual obligations.