TeamSupport
The American Lung Association, NBA, Comcast, and Fuji Film are a bit of name dropping for the cloud CRM software of Team Support. They experience the results of features such as customer and ticket management with fast response times and more sales. It also highlights the consumers preferred means of communications. Product and inventory updates are seamless with information listed on dashboards. Teams collaborate with multi-channel options including text messaging and IM or a feature called water cooler. This facilitates sales teams in the field with a more potent impact on the sales pipeline. Integrations work with email and financial software packages so no opportunity is missed due to implementation and execution. Online support has API data for help-desks to assist with a quick turnaround time. Self-service customer solutions are trending because it empowers consumers to drive their own engagement level while purchasing products. Metrics are reported in a variety of formats.