Capsule
Capsule is one of the best CRM applications on the market, known for keeping all sources and types of information, digital tools, and customer profiles in the same spot - a capsule, if you will. Customer profiles include everything employees might need to know about them, including their complete timelines of communication to inform representatives of where past talks last left off. Attach documents to their profiles, like order receipts or unapproved tickets, to make future communications more seamless. Your workers can also share profiles with one another within seconds, so transferring phone calls doesn't leave customers hooked waiting on the phone for minutes at a time. To keep up with how effective and efficient employees are in their handling of customers, reports can be automatically produced by Capsule to inform management and employees themselves of contemporary performance and how they could best improve their interactions with employers' lifeblood: customers.