Nutshell CRM was created by a firm located in Ann Arbor, Michigan, and they have a ton of experience in the field of customer relations management. This software suite is unique compared to other similar examples since it is designed specifically for small businesses that are just starting to make a name for themselves. The creators of Nutshell CRM wanted those small businesses to have some sort of competitive edge against major corporations that can afford overpriced CRM systems, so they created Nutshell CRM to meet the needs of the market. One of the greatest features of Nutshell CRM is that it can be accessed using the internet and a web browser. This feature, commonly known as Cloud-computing, helps the software maintain communication and data updates across the entire company, regardless of the physical location of the members of the team. This is quite helpful for those brands that are spread across multiple locations.