Nutshell CRM
Nutshell is one of the best CRM applications for many reasons, thought one thing always holds true – it gives businesses like yours the chance to better interact with customers, rather than making them feel undervalued, as most entities do. Rather than running the chance of employees forgetting what’s next on the list of responsibilities, Nutshell provides reminders to them in real-time, minimizing the chance they fail to perform what your employees are required to do. When customers call, their needs are recorded by the automated phone system that works with Nutshell. Rather than sending employees to the wrong departments, or even employees that don’t have relevant experience related to their needs, Nutshell directs phone traffic to the right sources of information that runs in concordance with their demanding needs. Another positive aspect of Nutshell is its calendar, from which employees slated to be involved can be tagged, then reminders are automatically distributed to them to make sure they don’t forget.