Over the years, there have been a number of different CRM software programs to be released out onto the market, but there are not always a lot of programs that can provide everything for a company. Currently, the CRM program that has the best CRM applications on the market is Vtiger. Depending on the edition that companies choose to purchase, they will find a number of different features. The three editions that people can choose from are the sales edition, the ultimate edition, or the support edition. Some of the tools that Vtiger provides are service-level agreements, track opportunities, manage contacts, sales & support, customer portal, sales workflow automation, manage projects, custom modules, sales insights, and support reporting & insights.