Freshdesk
CRM stands for customer relationship management. CRM software enables companies to compile data from potential customers through their websites, email marketing, live chat, and social media platforms. It helps analysts learn more about their target demographics and ways to raise customer satisfaction. Freshdesk is an affordable customer support software used by more than 100,000 businesses worldwide. Their CRM software has many incredible features, including but not limited to, tracking complaint tickets, automating repetitive actions, offering canned responses, managing response deadlines, and preventing agents from working on the same ticket. Freshdesk has the solution to dealing with overflowing customer support emails and ensures faster replies at the helpdesk. It has everything you need to deliver excellent services to your clients from multiple channels to support for global products.