Intercom is a program that's designed with customer acquisition tools and options that help employees boost sales. The tools that capture leads have automated features that help growing businesses convert more leads quicker. Once Intercom captures leads, this information can be used in a variety of ways. For example, a manager can use Intercom to boost sales by implementing procedures to possibly change various leads into profitable customers. Then, after leads are converted into customers, a manager can use Intercom's help desk feature to retain these customers. The help desk element is very helpful because it simplifies and speeds up the process of resolving customer problems.