TeamSupport
TeamSupport is a market leader for CRM software developed and deployed specifically to support business to business sales enterprises. Innovative features such as customer distress indices and alerts, ticket routing by product line and multi-product tracking, internal water cooler chat programming, and a seamless knowledge base converter from ticketing history make TeamSupport a powerful tool for B2B service industries. With its API available and built-in developer tools, TeamSupport can be integrated with any proprietary in-house systems, including back office and MIS systems. Combined with its extensive canned collaboration tools and automation workflows, the software can be utilized to truly trim down support and service bottlenecks, work duplication, and paper documentation data losses. The software is completely customizeable, including security protocols, accessibility, dashboards, fields and properties of data collection, and reporting parameters.