Salesforce.com
When businesses think of CRM solutions, many think of Salesforce exclusively. Although Salesforce is far from the only CRM software out there, this brand is so dominant that many companies would never consider another CRM provider. With top-notch customer service and innovative ideas aplenty, Salesforce has always dominated the world of CRM software. Making it easier for companies to stay in touch with their most important clients—and to keep track of workflows—Salesforce has upped the ante for what businesses expect when they work on customer engagement. In particular, many businesses appreciate the organizational features of the software, as well as the ability to reach out to a team member if they have questions. For companies who like to keep clients' information all in one place, Salesforce is truly an incredible tool. Allowing businesses to see historical data, this CRM solution has become a real phenomenon.