Infor Epiphany
With the Infor Customer Experience Suite, companies can complete their digital transformation strategy. Customer service agents can spend more of their time solving problems that are not solved by automation software. Brands can tailor each consumer's encounter with their products in ways that respond to their individual needs. Consumer satisfaction increases as brands provide a greater value and enjoy how their employees spend less time on old customer service issues. This comes as a result of improved levels of communication between distributors and retailers and ensures that consumers get swift and satisfactory product deliveries. Real-time connections drastically reduce the time it takes for consumers to receive their purchases once they have placed an order for a desired product.