Freshdesk
Help your company's departments and their many employees work together more effectively to yield higher customer service ratings for customers, made possible with the best CRM software around in Freshdesk. Take notice of outstanding tickets and employees' efforts to resolve them, in turn reducing customer wait times and how long they're on phone calls for. Emails and text messages are compiled into a collective inbox for all employees to view, rather than providing individual employees with their own inboxes that would require intracompany inquiries just to find out about customers' communications. Seamlessly pull up relevant service agreements and have customers agree to them without requiring the physical or electronic mailing of documents, improving your company's chances of enforcing debt collection efforts, if the problem arises. Freshdesk even provides employees with the most likely fixes to customers' support problems, saving employees time and effectively making disgruntled customers happier with speedy resolution.