Customer Relationship Management (CRM) is a method used to handle an organization's affiliation with the existing and potential clients. CRM uses a data analysis on client's historical association with the company and to enhance functional linkage with customers mostly concentrating on customer staying with the organization and eventually accelerating the trades' progress. Freshdesk CRM Software Freshdesk CRM software enables organizations to work together as a team in solving customer issues efficiently and quickly. Freshdesk software also brings the staff of the company together to present outstanding customer care. Fresh work software also makes conversations easier by offering a central point in all incoming requests from all support networks. It also delivers the best collaboration by enabling customers to get help from the right sources through the internal groups and making the business stay productive. With CRM, data from a variety of communication sources are brought together for analysis and businesses are capable of understanding the targeted clients and can provide services or goods that suit the clients.