Sugar CRM is a customer relationship management software tool that is meant to give customers a new means with which to conduct business from. Sugar CRM is a software tool that when installed, gives users a much more hands-on outlet when it comes to doing business and keeping track of customer sales in the process. The software comes in a variety of packages, which contain more or less depending on what the user needs in order to make things work, and also cuts down on all the hassle there normally would be in doing any other kind of business. Some of the pros of using the software include real time analysis and results tracking, so users can see how well they are doing instantly and then properly adjust to all of it. Keeping a profile of the customer base is another plus because it lets users know who's getting what.