Freshdesk
Freshdesk is a customer relationship management system allowing for powerful ticketing of issues, multi-channel support, reporting, and analytics. When it comes to ticketing, the system allows users to collaborate on resolving issues by knowing who is working on resolutions, using private notes for internal communications, providing contextual customer information, and sending well-informed replies. Customers can be supported via emails, built-in phone channels, live chats, and feedback widgets, all from one place. Powerful functions automatically dispatch tickets, trigger actions based on events, and automate routine tasks. A reporting feature helps with making informed decisions, and measure as well as improve efficiency.