If you are missing important customer requests and it seems that your employees are replicating tasks to an almost alarming degree, the problem likely lies with your customer relationship management system. With all of the technology in the marketplace today, your business really cannot afford to be without the latest system. If you are still relying with a program that is locally stored, for example, data does not get instantly updated. This means that employees in another area of the company may not get an important update until it is too late. This is also how customer requests go unanswered. To remedy this, you need to consider implementing Sugar CRM. This is widely regarded as the best CRM Software system around today because it streamlines your operations. Even employees that work offsite can access and instantly update critical information. Nobody will be left in the dark, so consider this program today.