Technology has made the tracking of customer requests and needs all the more easy today, but you still need an effective software system in order to ensure that you are operating at your best. If you are still using paper based record systems, for example, then one employee is lacking access to critical information at the time that they need it the most. You need to have Solve CRM in place, as they are truly the best CRM Software product on the market today. They have designed a platform that any authorized person in your organization can instantly update information form wherever they might be. This virtually ensures that customer requests are taken care of as quickly as possible and that no employee is absent critical data when someone calls. This type of software is simply too value to ignore, so inquire about their product today and get it implemented.