A good CRM platform will have all of the tools your sales professionals and customer service agents need to keep your customers happy. Whether it is access to a customer's transaction history or links to relevant product information, your CRM platform needs to be versatile to be effective. Freshdesk has those features your company needs to ensure that every interaction with your client base is a positive one. The primary point behind Freshdesk's CRM platform is to make it easy to install and easy to use for your associates. A complicated CRM takes up valuable time and can lose information you need to manage your clients. But with the help of the streamlined Freshdesk platform, you and your associates have everything you need to answer customer questions and take the kind of actions that make customers happy. A good CRM keeps customers coming back, and Freshdesk helps you to create repeat business on a regular basis.