Freshdeak is the best CRM software because it meshes together every application a business and its employees could need to keep in touch with their most valuable patrons. You can dispatch tickets to employees and departments based on past experiences particular employees have had, ratings departments have been assigned in the past regarding how well they respond to particular requests, or based on keywords – including a number of other criteria that you can customize with the custom fields and tag opportunities that Freshdesk offers to its many employees. Freshdesk relies on intelligent ticket assignment to delegate these responsibilities across its workforce, something that few other customer relationship management systems have the capabilities of doing. Get on board with the time-triggered process automation that Freshdesk offers, including sending emails, reaching out to clients, and other necessary, important process that are integral to your business with the best CRM software.