The online Capsule Customer Relationship Marketing software platform offers several important features. These functions include a tasks and calendar scheduling program, a sales pipeline, a contact management display and mobile app capabilities, in addition to customization options. Users can track the history of contacts with prospects and customers. They also possess the ability to share information with co-workers and to attach documents to individual files. The interactive program outlines a series of tasks to keep the sales pipeline current. By using Capsule CRM, sales representatives can also track a prospect's social media postings readily. The program offers the option of reviewing key summary data at a glance.