TeamSupport
TeamSupport is a CRM Software program that provides cloud-based customer service assistance. TeamSupport works well for B2B technology and software companies. The software makes it easier for you to manage emails and customer support. It will organize your tickets and clients, giving you time for your business. The software reduces the costs of customer support by automating, collaborating, and organizing data. You will see customer interactions and find out more about their orders. The interactions are in real-time, so you will get to share information and solve complex problems. TeamSupport has a fully integrated video feature. Customers can make detailed recordings of the problems they have. In turn, you can send back full instructions on how to solve their problems. The software is intelligent enough to solve the problem once the customer describes it. It eliminates the need for a new ticket. Plus, TeamSupport has a Customer Service portal that fits into your website for 24/7 customer assistance.