Freshdesk CRM helps sales representatives to find the best leads, have relevant conversations, get smarter with emails, and manage sales pipes better. It is accessible via desktops and mobile platforms. This way, it is possible to sell smarter, faster, and on the go. What's more, Freshdesk's shared inbox allows for better team collaboration and issue resolution. Meanwhile, a new feature, Freshchat, tells users whom to talk to, what to say, and when to say it when interacting with prospects and customers via online chats. Freshdesk CRM is cloud-based and currently helps 80,000 businesses and organizations around the world with customer relationship management tasks.