Freshdesk has a number of different features that makes it a quality CRM software, and it can be used with a number of different apps to help companies stay connected with it from anywhere. Currently, it is actually considered to be the best CRM software available on the market for these reasons and a lot more. According to the 80,000 companies that have used this program, it has everything needed regardless if the company is huge or small. Some of the apps that Freshdesk is actually integrated with are AppBot, Ameyo, Analytics, AdvantShop.Net, AirCall, Bigcommerce, Callerxa, and BatchBook Social CRM. Some of the most popular features available through Freshdesk are email ticketing, custom ticket views, traffic cop, export tickets, advanced phone channel, email commands, business rules management, SLA reminders, Freshdesk for iOS, and Freshdesk for Android.