Punchh
The Customer Relationship Management (CRM) Software Punchh incorporates mobile technology to help restaurant owners develop insight into their customers. They incorporate mobile engagement to capture the first details of a new customer and further document an existing relationship. Through offering online ordering and loyalty programs, Punchh provide value to the consumer while noticing patterns which may be used to provide more and create more positive engagement. Instant surveys are a viable method to capture candid reactions with every aspect of the experience whether they are online or in person. All of these data points are analyzed by the CRM Software to create other methods of engagement to build a connection with this customer. This inclusion of current technology brings all the benefits of the digital marketplace including anywhere and anytime access for possible customers and a direct connections to emerging market trends.