Freshdesk
The customer relationship is a critical one for businesses. It is the driver of revenue and profits. Freshdesk has a CRM software package that streamlines the processes to maximize this resource. A powerful feature uses ticketing to track, monitor, and connect sales, customer service, and marketing throughout the transaction life-cycle. A self-service portal allows teams to gain access from any device including mobile with a custom usernames and passwords. Decision-makers can assign security categories based on the tasks being performed. They also have a dashboard with features that can be tailored and integrated with current computing infrastructures including cloud platforms. Teams share an inbox so productivity is shared and more efficient. Replies can be pre-filled for consistent messaging with a built-in component for internal communications. To bolster customer satisfaction, service level agreements (SLAs) can be established. Clients can choose between five plans with a free option that provides access for three employees.