Freshdesk
FreshDesk is a tool that helps managers tackle typical customer support tasks. If you need something that’s easy to configure, this product is worth considering. The tool is extremely helpful during large projects because it displays important information about support tickets. Since each feature is well-designed, the process of managing tickets during time-sensitive situations isn’t a hassle. The technical crew understands the important of mobile features, so everyone who uses this company’s services can simplify support tasks on the road by using a very efficient app. The mobile tool includes features that let users take notes and perform bulk actions. Because customer satisfaction is important to the staff at FreshDesk, the mobile app is offered to everyone for free.