Freshdesk
FreshDesk is an enormously popular web-based solution for business help desks and customer relationship management (CRM) tools. Its pricing tier accommodates the online customer service needs of virtually any size company, from one-man startups to large-scale enterprises. Its free plan gives its users access to up to three help agents and a comprehensive feature list, including a front-facing knowledge base in which a company can write unlimited help articles. Users can create customizable forms for users to submit help requests, and use FreshDesk's in-depth reporting for measuring user satisfaction. FreshDesk also offers full mobile customer support for all major platforms with its free plans. The premium plans offer a robust suite of added capabilities, such as multilingual support, community forums and the ability to design custom layouts. FreshDesk truly offers an affordable best-in-class customer support and satisfaction solution for any business.