Intercom is a Customer Relationship Management (CRM) software solution with a focus on customer engagement and interaction. By offering live chat and easy access to customer feedback, companies using this software maintain a constant line of communication to their most important resource. This real time interface removes clutter of old-world CRM systems by providing every necessary tool in one easy-to-access location. Intercom also provides examples of integration tactics to bring access to handheld and other internet-ready devices. This attention to detail and data manipulation promotes Intercom to one of the best CRM software platforms available for businesses of any size with an interest in providing human interaction to their clients.