Infor Epiphany
Infor Epiphany CRM is designed to provide full customer experience management from marketing to initial customer acquisition through retention campaigns and customer service. The CRM solution continues collecting data and engaging with customers long after the sale and provides marketing, sales and support teams with the information needed to continuously improve a customer's experience and decrease churn. The core CRM capabilities of Infor Epiphany CRM are similar to what you'll find with other CRM offerings: lead acquisition tracking, sales projections, pipeline management, reporting, etc. However Infor Epiphany CRM also provides tools for things like contract management, partner communication, and post-deal followups to help businesses remove friction at various points in the sales process and continue providing optimized customer interactions. Infor Epiphany has also developed customized deployments for specific industries including Distribution, Financial Services, Manufacturing, and Retail.