CRM( Customer Relation Management) Software-Oracle is a tool or feature used by businesses to deliver a seamless experience across sales, marketing, commerce, service, social, and configure, price, and quote. This software utilizes technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Every company should build its processes around internal organizational silos instead of around the customer. However, due to the use of CRM systems that are quite limited in scope, many companies are currently crippled in terms of how best they can deliver services to their customers. For today's businesses to succeed, they need to utilized CMR systems that are not limited, in any way, in terms of how they perpetuate information silos as well as provide in-depth customer insight. And Oracle provides a complete and integrated CMR solution that every company or business out there needs.